Frequently Asked Questions
Q: I’m a current patient at Mama’s Chiropractic. Can I stay on my existing program?
A: If you are happy with your existing program, you are welcome to stay on it. Your re-examination and Food Sensitivity Testing fees will shift to the new pricing model, but other than that everything else will stay the same for you as long as you remain a current patient. We know some families pause their care over the summer as they go up north, and that is fine as long as you discuss that with us in advance. However, stopping care for longer than 3 months will end your eligibility to resume on the plan you’re on right now. Again, the majority of the practice will save money with this new structure, but whether you wish to transfer over is your decision.
Q: Is there a cost savings for 36 versus 48 visits?
A: It breaks down to the same amount per visit; the cost savings is in deciding to pay in full, and there is a smaller monthly autodebit for 48 visit plans because the amount is spread over 12 months rather than 6 for the 36 visit plans.
Q: How many family members can be on a family plan?
A: Immediate family: Spouses/partners and dependent children are eligible for these plans. Families of 3 or under receive a 25% discount on our family plans.
Q: How are the visits counted for family plans?
A: We evaluate on a quarterly basis which family member has the highest visit frequency, then base our counts accordingly. We don’t divide the visits among family members. Our goal is that the family is seen 36 times over the year, not that a family of 3 can only be seen 12 times.
Q: Do the visits expire?
A: No. However, if you drop off the face of the earth we may attempt to get in touch with you about a refund.
Q: What if I move or decide to stop care?
A: The State of Florida, specifically the Board of Chiropractic Medicine in the Department of Health, dictates that we utilize separate bank deposit accounts and trust accounting procedures to track the utilization of your payment for patients who pay over $500 a month for services. The money is credited to your account and only withdrawn for the services you use. Please give us 15 days after notifying us in writing and we will be happy to return the balance minus a 6% refund transaction fee.
Q: Most of my family is on wellness care, but we want to add someone new. Should we do a 48 or 36 visit plan?
A: Our recommendation is the 48, because the new family member will be tracked for active care (16 visits) and that will only leave 20 visits left on your plan. This goes for pregnancy as well; we recommend the 48 visit plan because during this first year you’ll likely use them, and you may wish to consider converting to the family plan when baby is born.
Q: I’m half way through my individual plan and when our baby is born, we want to make it a family plan. How does that work?
A: Let us know if you plan on just adding the baby, or would now like the entire family to begin. Each visit has a value, and we will charge the difference for the upgrade on the remaining visits. When you run out, we will simply renew at the family rate you’ve selected.
Example: You have 10 visits left of the Individual Pay In Full 48 visit package (You paid $1800, and the remaining visits are worth $375) and birth your beautiful baby. The 10 visits of the Pay In Full Family 48 visit package for a family of 3 or under is worth $625. For $250, you may be upgraded to that family program.
Q: If I’m in the 30% down program and want to switch to the Pay In Full, or am in the Pay in Full and want to switch to autodebit, can I?
A: Kind of. We can issue you a refund minus the 6% refund fee for the remaining visits, and you can apply that to a new 36 or 48 visit package, yes.
However while you have the opportunity to move between an Individual to a Family program by paying the difference (see above), we don’t have the same ability to switch between Pay in Full and Autodebit without issuing the full refund.
Q: What happens if it’s the end of the year and I have visits left?
A: They carry over, visits don’t have an expiration date.
Q: What happens if I run out of visits before the end of the year?
A: You purchase another package. The cost per visit is the same between the 36 and 48 visit package, so we encourage you to choose the one that is going to suit you or your family the best.
Q: Are Food Sensitivity Tests covered in the Programs?
A: For patients in our inaugural program, they are and will continue to be until their programs expire. However as of March 2019, FST’s are no longer covered in the Membership Program.
Q: Do we have to pay the full amount for a family if we are under pre-conception care?
A: We have discounts for families of 3 or under, which includes you! You receive a 25% discount on the family programs.
Q: We have a family of 3 and are pregnant with our new baby. Will we be able to stay on the discounted family program once the baby is born?
A: That’s up to you. If you would like all 4 of the family members seen when baby arrives, we will calculate the difference in program costs for your remaining visits. However, if you decide you’d like to only keep 3 people under care, we can deactivate one family member until you would like to re-activate his or her care. We suggest that newborns get under care within the first 2 weeks after birth.
Q: We have a family of 5. Can we buy a 3 person family and rotate who gets seen?
A: That’s clever and outside the box thinking! But unfortunately we can’t do that. When you tell us the 3 we’re starting with, those three will be the ones to complete the program and the other members can do drop-in visits. In the long run it really is better to do the full family program, because new family members will have a higher visit need for starting and you’re going to eat up your visits faster if you wait until you’re eligible for the 36 visit program to bring them in.